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About Us

Our Beginnings

Heartland America Customer Service: About Us

Heartland America® opened its doors back in 1985 with a mission of providing quality goods at affordable prices. As the years have passed, our catalogs have gotten bigger and our customers have repeatedly made us a success. Our list of valued customers is now over 4 million and grows every day. Even though our size has grown, our commitment to our customers has remained.

World-Class Online Service

We have become a world-class Catalog and Digital company providing quality products at value prices. We are proud of the large selection and low prices that have made us famous. Our online showroom not only offers thousands of items to choose from, but also provides a quick and easy way for our customers to shop.

We're Merchandising Experts

The web is filled with companies who offer deals too good to resist. Rest assured, at Heartland America® we are merchants who know how to locate great products and offers from around the world. With over 30 years of experience, we have the experience necessary to provide brand names to our customers. We are constantly searching for the newest electronics, highest quality appliances, and comfortable apparel so our customers can be assured of the best selection possible.

A Name You Can Trust

Our size and strategic alliances with famous brand manufacturers help us secure the best deals on the products you want.

No Middlemen

Only the best names and the best products here! Get your order in a hurry! Heartland America's® sophisticated order processing system and on-site warehouse mean you'll receive exactly what you've ordered - fast! With over 70,000 square feet in our warehouse, the chances are that what you order is in stock. We ship over 250,000 packages per year, demonstrating experience that few companies can match.

Guaranteed Satisfaction

At Heartland America®, our customer's satisfaction is very important to us. If you are not completely satisfied with an item you've purchased from Heartland America®, you may return it within 30 days* for a full merchandise refund. Some restrictions may apply. Our customer service representatives are always on duty. For information on Return Authorization, click here or call 1-800-229-2901.

Order with Complete Confidence

Worried about that on-line order you just placed? Ordering is always 100% safe and secure at Our website is connected directly to our catalog group, providing an experienced team and speedy response to your order. Our fast turnaround and on-site warehouse means that you will have your order as soon as possible. Still concerned? Give our Service Representatives a call at 1-800-229-2901 and they will be more than happy to provide the information you need to feel at ease. Need it yesterday? Call to place your order at 1-800-229-2901 to place a rush order. Heartland America® will be glad to ship your order via express air options.

Substitutions and Availability

We reserve the right to substitute merchandise of equal or better quality if the merchandise requested has been sold out. Heartland America® shall not be responsible for advertising errors that fall beyond our control.

*Because technological changes occur so rapidly, computer and computer related products like laptops, desktops, printers and accessories carry a 7-Day Satisfaction Guarantee. No returns will be accepted for computers or computer related products after 7 days.

Best Price Promise

Best Price Promise Guaranteed

When you buy from Heartland America® , you can be sure you're getting the best price! We promise that you won't find a better price on any of our exciting products, whether you buy from our on-line store, or through our catalog. And, if you do happen to see a better price, and it meets our stated requirements, then we'll refund the difference to you in a Heartland America® merchandise credit! Here's how it works...

Main Street Values

It’s simple — our success is always dependent on the happiness of our customers. It’s why we’re in business, to serve our customers. To deliver a shopping experience that you can’t get anywhere else. One that takes the best parts of a small town main street, the familiar stores, brands and friendly people and delivers it right to your doorstep.

We’re not a huge impersonal warehouse or some far-off store staffed by an algorithm. We're answering phones in person with friendly representatives waiting to take your call and giving you the customer service you deserve. We’re practically neighbors. And that’s how we treat our customers, like our neighbors. We give you good values, on quality products you can actually use.

So don’t be a stranger, Give us a call.