Shipping and Return Policy
What shipping service do you use?
We ship online orders via USPS and FedEx.
What are the delivery charges?
Free, Reduced or Overweight Shipping charges are notated by item. Volume orders (10 or more) must call for delivery charges. Oversized or overweight items may have additional charges.
An Order Processing fee will be applied to each order.
Do you ship to destinations outside the continental USA?
We do ship Fed Ex, expedited shipping to AK, HI and Puerto Rico*. Additional shipping charges will apply. Please call 1-800-229-2901 and one of our representatives will be able to assist you.
Please provide a physical street address for delivery. Items shipped directly from the manufacturer are not available for shipping outside the continental U.S.A. No international orders.
Do you ship to a PO Box?
Most standard delivery orders ship USPS. Dropship, overweight and some other orders require a physical mailing address.
*Customers living outside the Continental US. and customers requesting expedited shipping are required to include a physical street address.
Can I ship to a location that is different from my billing address?
Yes, you may change your shipping address on the "Checkout Page".
At Heartland America®, our customer's satisfaction is very important to us. If you are not completely satisfied with an item you've purchased from Heartland America®, you may return it within 30 days (60 days for club members) for a full refund of the merchandise price. Some restrictions may apply.
Footwear Return Policy
Footwear should be tried on for fit indoors. You may return shoes/apparel for exchange or refund in unworn, new condition, along with the original packaging, within 30 days.
Value Club® Elite Members enjoy Free Return Shipping on qualifying footwear and apparel purchases.
- Package your return in the original carton (All returned products must be complete including the original packing, accessories, parts, manuals, etc.).
- Please include the shipment invoice (packing slip) with the backside filled out including: Reason for the return - (A.Not as expected, B.Arrived too late, C.Wrong item on Invoice, D.Wrong Item Shipped, E.Wrong Color, Size, etc. F.Not as Advertised, G.Defective) and Action Requested - (Refund or Exchange).
- Send your return via UPS ground or Insured Parcel Post to Heartland America® Returns Dept. 8085 Century Blvd. Chaska, MN 55318-3060. All returns for refund are subject to a return processing fee of $2.95/return. No fee will be charged to our Elite Club members, or on exchanges/merchandise credits for returns. The customer is responsible for the cost of return shipping. Refusal of an order will incur a $9.95 fee (deducted from return credit).
- If you need further assistance, contact us by email at [email protected] or call 1-800-229-2901.
Restricted Item Policy
It is the buyer's responsibility to know and comply with all local, state and federal laws regarding purchase, possession and use in their locality of items such as knives, crossbows, stun guns, laser pointers and chemical sprays. We cannot, and will not sell such items to minors. By placing an order for such an item, you acknowledge that it will be used in a lawful manner, that you are of legal age, and that you are not a convicted felon or other adult who is restricted from buying or possessing such item. Before completing your order you will be required to add adult signature upon delivery for an additional charge of $4.95 per package. You agree and release Heartland America from any and all liability relating to the delivery of your package. That release includes, but is not limited to, the risk that the package may be stolen or opened by unauthorized persons.
All Heartland America® products are intended for adult use only.